The latest in mobile money transfer is the partnership between Nairobi Water Company and Safaricom the largest mobile service provider by market share in
Safaricom through Mpesa and Nairobi Water Company signed the agreement which gives their customers an effective and efficient way to settle their water bills by using Mpesa mobile money transfer service. The CEO of Safaricom Michael Joseph said that the agreement between Mpesa and Nairobi Water Company was a quest in improving service delivery to its customers.
Customers getting water from Nairobi Water Company have previously been forced to pay their water bills at over 18 Nairobi Water Company outlets across the city of which has resulted in long queues especially at peak times. Safaricom has also partnered with other companies like KPLC to improve efficiency in payment of utility bills.
Mpesa which is a mobile money transfer service has grown beyond its primary intensions to simplifying payment of utility bills from major companies. The CEO added that he was exited with the partnership and the advantages that it gives to their customers. Paying water bills by Mpesa will reduce the long queues at the NWC outlets saving the time spend by customers to pay water bills.
It should however be NOTED that paying water bill by Mpesa is currently applicable to
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