Orange Telkom Kenya stands out as one of the leading mobile service providers in Kenya, offering excellent accessibility and customer care support. Unlike other providers, a call to Orange Telkom Kenya's customer care center rarely exceeds a minute before connecting with a representative. With a substantial market share, it ranks third among mobile service providers in the country. On the other hand, contacting customer care for providers like Safaricom can often take anywhere from 10 to 20 minutes before reaching a representative.

To reach Orange Telkom Kenya's customer care, you can use the following contact numbers:

  • Dial 100 free of charge if you are calling from your Orange line, Orange fixed plus line, or Telkom fixed line.
  • If you are using a SIM card from another network to call Orange Telkom Kenya's customer care, dial 020 222 10000 within Kenya (standard local tariff charges apply).
  • If you are roaming in countries outside of Kenya, dial +254 20 222 1000 (standard international tariff charges apply).

For specific customer care inquiries, you can send emails to the following addresses:

If you prefer traditional mail, you can write to the following address:

Customer Care Management P.O. Box 46842, 00100 Nairobi

For any fax communications, you can use the fax number +254 (0) 20 323 4504.

Orange Telkom Kenya is dedicated to providing efficient and prompt customer care services, ensuring that customers receive the assistance they need in a timely manner.