Monday, May 2, 2011

Yu (Essar) Kenya Customer Care Contact and Service Numbers


Yu (Essar) Kenya has a relatively reliable customer care compared to the leading mobile service provider in Kenya Safaricom; the customer care unit was outsourced to Horizon contact centers sending a mixed reaction from employees to customers. Outsourcing of customer care units has become a common phenomenon in the mobile telephony sector in Kenya affecting employees who have been forced to get half their initial salaries.


Yu Kenya access numbers;

1.      Balance enquiry: dial *131#

2.      Yu Kenya prepaid customer care contact numbers;
·        Dial 100 using your Yu Kenya Sim card
·        +254 750100100

3.      Topping up Yu airtime: *130*secret 14 digit #

4.      Yu Talk2me/call back service: *133*phone number#

5.      Yu sharing airtime service: *140*amount*phone number*PIN#

6.      Yu Kenya phone contact numbers
·        Dial 100 using a Yu Kenya line; free of charge
·        Call +254 20 750 100100; chargeable

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20 comments:

Hi morning how are you ?
i have talk Mr san and his number is this 1855 2471 939 and he told me to contact customer care i have a lot of customer which wants DID number or the family and friend are abroad so they want call the as usa number so i need full inf about that servise you may contact me this email muhyare@gmail.com or 0722 238 788 am Mr Abdullahi
Many regards

Trying to contact YU on 0750 100100 in vain for theres no answer! I need to replace my lost line - 0755 950195 so kindly take me through the process. This is urgent. Maggy

and where is your customer care office at mombasa

how do i get to speak with a yu customer care agent?

Am trying to call 100 customer care it disconects. Give me other free customer care number.

I need help with my number, I remember registering it now my phone picking it unregistered, how do I get it sorted? 0750....361

I have just updated my phone with credit sh.20 and right now i only have 2 cents and only wrote one sms.please help.phone number 0752943799

Dear Sir/Madam,
i wish to ask how can in register my mobile number,can i do it on my phone or is must i go to customer care office , i can do it online
let me know
Anthony

I need a yu modem but cant trace any shop selling here. am in nanyuki..

HI,
My name is floriana and i would like to ask if its possible to retrieve my contacts to my new card replacement.pliz help!!!

Yesterday I bought airtime and the area of secret code got damaged. I tried to call customer care but was unsuccessful. What else should I do as I still have the airtime cards

my number 0750967401 was cut from your service and i have tried to call customer care but in no vain.How do I GET BACK TO THE SERVICE ? My other number is 0722967401.
Bonface

hello.! am a regular customer of yu user.there is this competition going on where you answer back questions u give and i hve been replying to all of them succesfuly and correctly and all are a repeated set of questions since january i have been participating in the competition and i have not won the money u claim to give. can u clarify this matter urgently.this is being petty.!

am being deducted 15 shs per day yet I have unsubscribed. My no is 0751199945

Please give is a customer care number that is accessible. My number 0751620075 is currently out of Network.

I am a finalist of Economics & Finance, I have an interest in joining your institution in Economics Research/Finance /Accounting department.

Kindly get back to me through +254-726-517-768

i thought calling yu customer service no: 100 is free??? how comes I've been charged???

I just toped up credit for 100 and my balance is showing 17.00kshs, is this madness or what???? can someone explain this to me!!!!!! call me on 0750 123 709

I'm looking for shops in Nairobi cbd doing sim replacement.Kindly in box me in twitter@ kaybik

just bought a new line and its not even going through..calling customer care is the same.. 0750667325..help please

Kindly call me and restore my line. It isn't picking network. Have used it for years without a problem. 0750885400. Contact me via 0722432635

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